Service Request Ticket - # 21918

Service Request Information

CONTACT Name Mize, Karie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 29, 2007 02:33 PM
Department College of Education Phone 88724
Location Email mizek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040971[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag Description iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
Serial No. QP52611VSDW Location ITC Fee Payment

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0053370

Wired NIC 00:11:24:6F:E5:88

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public
Entered by Date Memo
Christian Mendez Aug 29, 2007 02:35 PM 
She cannot get in the system. 

...WHILE on the phone, she was able to log in. 
Must have been user error. I told her that 
perhaps she put in her SSN incorrectly, she told 
me that she had tried many times. 

I had her try over the phone, and magically it 
worked ;)

I am closing the ticket.
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