Service Request Ticket - # 21921

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 29, 2007 04:17 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051156[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. 0612YB00E9 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:0E:8F:7F

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Aug 29, 2007 04:24 PM 
Task reassigned to Michael Orr.
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Michael Orr Aug 29, 2007 04:24 PM 
Thin client "restarted itself" and the problem is
resolved. Closing ticket.
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Christian Mendez Aug 29, 2007 04:18 PM 
One of the Terminal servers in the behind the 
Ref. Desk is frozen. The machine has a community 
user logged in and they cannot even hover to the 
top of the screen to get the restart option.
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