Service Request Ticket - # 21923

Service Request Information

CONTACT Name McGlade, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 30, 2007 08:24 AM
Department Social Science Phone 88381
Location Email mcgladm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040422[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Latitude D505, Pentium, 1.60GHz, 15.0 SXGA+
Serial No. 5V30T51 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0049740, Adobe CS3 Design Premium WIN from P0065730

Wired NIC 00:0F:1F:C7:AC:51


Wireless NIC 00:0E:35:76:4A:43

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public
Entered by Date Memo
Brian Witt Sep 06, 2007 01:10 PM 
He stopped by and picked up his laptop
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Brian Witt Aug 30, 2007 05:39 PM 
When Mike comes to pick up his laptop, have him
log in, and then copy his old profile to the new
profile.  Old profile is named mcgladm_OLD

I called to let him know his machine is ready.  He
will call us when he wants to stop by and pick it up.

Put a fresh install of XP on the machine. Drivers,
updated, admins, bound.
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Brian Witt Aug 30, 2007 02:13 PM 
No luck removing the virus. I talked to Mike and
he is fine with getting a fresh install of windows
on the laptop. I backed up the files he requested
to my machine.
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Brian Witt Aug 30, 2007 11:10 AM 
Laptop definitely has viruses.  Brad walked me
through using Hijackthis, but it failed to solve
the problem.  Currently running Ad-Aware and
Spybot scans
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Audrey Sundkvist Aug 30, 2007 11:05 AM 
Task reassigned to Brian Witt.
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Brad Dougherty Aug 30, 2007 08:46 AM 
I called and left a message instructing him to
drop the laptop off during our business hours.

Helpdesk: When the laptop is dropped off please
call the tech phone or use Skype to notify the
techs that the laptop has been received.
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Sarah Callaway Aug 30, 2007 08:26 AM 
His virus needs to be taken care of.  He lives in 
Salem, and would like to drop it off.  Call him 
at home, and he is available up until early 
afternoon.  He is unable to use the computer with 
the virus.  503-585-3797.
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