Service Request Ticket - # 21928

Service Request Information

CONTACT Name Hall, Sharon D.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 30, 2007 03:41 PM
Department Health & Exercise Science Phone 88908
Location Email halls@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040969[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag Description iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
Serial No. QP5260YBSDW Location ITC Fee Payment (was HPE office, Student Station)

CPU G5 1.8GHz


OS Software MS Office Pro 2004 from P0053370

Wired NIC 00:0D:93:66:2D:CC


TECHS Submitted by Adam Bates Contact abates@wou.edu 88925
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public

Entered by Date Memo
Skyler Gregory Sep 18, 2007 04:41 PM
Task reassigned to Skyler Gregory.
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Skyler Gregory Sep 18, 2007 04:41 PM
Mac is finally bound and delivered.
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Courtney Carlson Sep 18, 2007 03:52 PM
There was a temp computer over there while their 
Mac was being worked on. Konnie had financial 
info on the one just taken from her office. She 
was hoping someone could email the files to her 
and then erase them from the machine so that 
nobody would have access to that info. She 
requested that someone call her right away, she 
is nervous about having the information "out 
there"
 
Konnie Sayer 8-8909
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Joe Crowe Sep 18, 2007 03:26 PM
Task reassigned to Joe Crowe.
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Courtney Wehner Sep 18, 2007 08:12 AM
She called back again and said that she is still 
waiting for help. She said that she will be at a 
meeting from 8:30-noon, but will be back after 
that. She is not sure if she has to be there when 
you are. She really wants this done. Thanks
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Kevin Elmore Sep 17, 2007 04:25 PM
She'll be in until 5pm
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Kevin Elmore Sep 17, 2007 04:23 PM
She called looking for status.
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Myron Hoeckle (Student) Sep 14, 2007 02:04 PM
the machine does not want to get on the domain
kicking it out and adding it.
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Christian Mendez Sep 14, 2007 01:45 PM
She called back and asked for a status..she also 
mentioned that she needs to do a lot of work on 
it before next week.
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Kevin Elmore Sep 12, 2007 09:10 AM
Contact has called looking for a status report.  
The loaner computer has a problem (below)  and 
still isn't working.

If we could send her teh folder "Participation 
2007-2008" in the athletics folder via email at 
halls@wou.edu she would be glad.
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Brad Dougherty Sep 10, 2007 04:01 PM
Task reassigned to Brad Dougherty.
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Joe Crowe Sep 10, 2007 11:20 AM
Mac has gone to the repair shop
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Michael Orr Sep 10, 2007 10:05 AM
I'm going home with a bad back. Brad's going to
finish this up for me. The file's have been
converted and stored as PE MAC Backup.zip on our I
drive.
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Michael Orr Sep 10, 2007 09:35 AM
They have several files that are made with invalid
file names for Windows. Since they need these
working on a thin client we need to rename them.
Joe told me about a utility we have that does this
last week, but I don't remember the name. Going to
ask brad or joe when I see them.
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Michael Orr Sep 10, 2007 08:55 AM
It's a thin client, but I should be able to copy
the  information to the network drive for her.
I'll head over.
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Jonathan Guillen Sep 10, 2007 08:38 AM
Sharon called, she is available all of today for 
this. She said stuff was backed up from the mac 
and is to be put on the replacement PC. Michael's 
memo refers to a thin client but I ask Sharon and 
she said PC. 
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Michael Orr Sep 06, 2007 12:19 PM
Sharron's out of the office for the rest of the
day. Going to call her tomorrow and make sure
everything's working for her.
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Michael Orr Sep 06, 2007 11:57 AM
Going to take a thin client over there for them so
they can work in the meantime.
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Michael Orr Sep 06, 2007 11:52 AM
Called and let her know that we'll have it to her
as soon as they have it to us. She didn't sound
happy, but I explained that it was out of our
hands at this point.
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Michael Orr Sep 06, 2007 10:00 AM
We don't know how long the Apple Store will take
to fix the machine. As soon as they give it back
to us we'll give it back to her.
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Courtney Carlson Sep 06, 2007 09:50 AM
Sharon called wondering if there was an estimated 
time on when she would get her machine back. Told 
her I would notified the techs of her inquiry.

She said it was a busy time and she would 
appreciate having it back as soon as possible. 
[Obviously]
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Michael Orr Aug 31, 2007 12:09 PM
This will be heading in to the Apple Store.
Putting on hold until it gets back.
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Michael Orr Aug 31, 2007 11:25 AM
This is going to have to go in for service. Got
documents off of the local hard drive and saved
them to the following network path to be restored
when we get the machine back:

I:\Students\UCSTech\PE MAC Backup

There are several documents and three user
profiles in that folder that need to be restored
when we get the machine back if the hard drive has
been wiped.
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Michael Orr Aug 31, 2007 11:03 AM
Computer restarts on its own.

Tried applying updates. Computer restarted during
updates.
Tried to boot off of CD. 
Ran Repair Disk utility off of OS X CD. Ran ok.
Didn't crash. No problems found.
Ran Repair Permissions off CD. Ran ok, no crash.
Computer crashed while just sitting at EULA screen
and stayed shut down.
Reboot off CD. Computer crashed during EULA.
Tried to boot off of CD again. Computer crashed
during boot sequence. Didn't get to Apple screen.
	Computer is now powering off and not restarting
after crash.

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Michael Orr Aug 31, 2007 10:04 AM
Computer restarted during updates, at login
screen, and at various other intervals. Doesn't
seem to be necessarily a heat issue. I've brought
the machine back to the office to test it out.
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Michael Orr Aug 31, 2007 09:26 AM
Task reassigned to Michael Orr.
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Michael Orr Aug 31, 2007 09:26 AM
This is a Mac. Heading over to take a look at it.
I'm wondering if this is the overheating problem
Myron's become so familiar with.
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Adam Bates Aug 30, 2007 03:42 PM
She will be available today until 5:00. She said 
someone will be in the office tomorrow from 8:00 -
5:00.
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