Service Request Ticket - # 21936

Service Request Information

CONTACT Name Arends, Debra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 31, 2007 10:01 AM
Department Facilities Services Phone 88239
Location Email arendsd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060243[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. B2L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:54:82

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
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Entered by Date Memo
Christian Mendez Aug 31, 2007 10:55 AM 
I called her back and told her the issue is now 
resolved. I am closing the ticket.
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Christian Mendez Aug 31, 2007 10:31 AM 
She called back saying she is still not able to 
open any word document.
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Michael Orr Aug 31, 2007 10:22 AM 
The david foster portion of this ticket has been
moved to ticket 21939.
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Christian Mendez Aug 31, 2007 10:05 AM 
Foster, David
Psychology
503.409.1492
He is using Remote Desktop to the Terminal 
Server, and also his own machine.

He called us and is having the exact same word 
issue. Started about 10 minutes ago.
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Christian Mendez Aug 31, 2007 10:03 AM 
She cannot open up any word document. She gets 
the same message: Microsoft Office Word 
experienced an error.

She tried to restart her machine, but still same 
error, and its any .doc file

This problem started about 10 minutes ago
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