Service Request Ticket - # 21941

Service Request Information

CONTACT Name Bybee, Teresa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 31, 2007 10:26 AM
Department Telecommunications Phone 88010
Location Email bybeet@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030743[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 43F0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:38:87


TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

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Entered by Date Memo
Christian Mendez Aug 31, 2007 11:06 AM
She was contacted, issue has been resolved.

Closing Ticket
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Christian Mendez Aug 31, 2007 10:28 AM
Excel error: Cannot be accessed. The file may be 
read only, or you may be trying to access a read 
only location, or the server the doc is stored on 
may not be responding.

I had her check her Word documents, and she gets 
the same error as a few people earlier today. 
Error: Word experienced an error:

She was not using any Excel/Word document when 
she got the message, she logged into her machine 
and the first file she went to open gave her the 
error message.

She will be in her office all day, except from 
Noon - 1pm for lunch.
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