Service Request Ticket - # 21952

Service Request Information

CONTACT Name Silbernagel, Darin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 04, 2007 07:15 AM
Department VP Finance & Administration Phone 88176
Location Email silbernd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051168[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2FS Ultra-Thin Client - NTC-15Z-00
Serial No. 0619BB80CB FRU S#0619BB80AC Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:3B:A9:61

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Sep 04, 2007 10:06 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Sep 04, 2007 10:06 AM 
He got in after a few more tried apparently.
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Michael Orr Sep 04, 2007 09:32 AM 
TS7, TS8, and TS10 are working fine. TS9 is
throwing an error.
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Courtney Wehner Sep 04, 2007 07:17 AM 
He will be in his office this morning waiting for 
help. He said that ts8 is the only one that he 
can get into.
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Courtney Wehner Sep 04, 2007 07:17 AM 
He has been on vacation for a week and this is 
the first time in a week that he has tried to use 
it. He was able to get onto the terminal servers 
last night from another computer. He just tried 
ts 9 and ts8 and nothing even happens at all.
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