Service Request Ticket - # 21954

Service Request Information

CONTACT Name Minnick, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 04, 2007 08:13 AM
Department Admissions Office Phone 88502
Location Email minnickn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060334[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Sun Ray 2 Thin Client #NTC-10Z-00
Serial No. 0629YB010E Location PDR

CPU Unknown


OS Unknown Software MS Office Pro 2003 license from P0059051

Wired NIC 00:14:4F:48:83:D1

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Courtney Wehner Sep 04, 2007 09:53 AM 
She called back and said that she finally went 
over and found the little box on the top center 
of the screen and that worked.... I am closing 
the task
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Brad Dougherty Sep 04, 2007 08:57 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Sep 04, 2007 08:57 AM 
alt-f4 didn't work. I'm going to try and get
Travis to reset the session.
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Courtney Wehner Sep 04, 2007 08:14 AM 
Nancy said that they have tried unplugging the 
thin client and then plugging it back in to see 
if that will unfreeze the machine, but it is not 
working. I told her to try and move her mouse up 
to the top center of the screen and she said that 
she was not by the computer to do that. She wants 
someone to come down and help with this. Someone 
is there all day.
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