Service Request Ticket

Service Request Information

CONTACT	Name	Lehto, Nan	Date	Sep 04, 2007 08:34 AM
	Department	Student Engagement	Phone	88088
	Location		Email	lehton@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20010805 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4400, Pentium 4-1.7Ghz
	Serial No.	10WGJ11	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	MS Office Pro 2003 from P0052634, Microsoft Publisher, Schedular Plus, Optimum Settings 2, Adobe Pagemaker 6.5, Filemaker Pro 5.0, PageMaker 7.0 (P0043887), Label Matrixv7 (P0047440)
	Wired NIC	00:02:B3:AA:8D:8A

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Sep 04, 2007 02:48 PM	They're all set	Add Attachment
Joe Crowe	Sep 04, 2007 02:28 PM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Sep 04, 2007 02:25 PM	Brad moved all the local profiles to another directory. I am in the process of copying those profiles back.	Add Attachment
Brian Witt	Sep 04, 2007 02:03 PM	On my way	Add Attachment
Courtney Carlson	Sep 04, 2007 01:59 PM	Computer the student was working on is located at WUC Information Desk, WOU Number already listed. Student: Marta Bunse mbunse V00176222 At the desk today until 5m Tomorrow 8a-5p	Add Attachment
Brian Witt	Sep 04, 2007 01:16 PM	Profile issue. Called asking for times. We'll need to know which student and what machine that student was working on.	Add Attachment
Courtney Wehner	Sep 04, 2007 08:35 AM	She said that it is a different desktop and everything is different. She tried to turn off the computer and restart it and that didn't help. She didn't get any error messages either. This is at the information desk. The worker will be there till 5p.	Add Attachment