Service Request Ticket

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Service Request Information

CONTACT	Name	Buncal, Ermie	Date	Sep 04, 2007 08:52 AM
	Department	Business/Economics Division	Phone	88799
	Location		Email	buncale@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050791 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
	Serial No.	8PW5L81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0055522(switched cpus due to BK/GFA SWAP)
	Wired NIC	00:12:3F:95:42:D8

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Sep 07, 2007 03:09 PM	delivered.	Add Attachment
Myron Hoeckle (Student)	Sep 07, 2007 02:56 PM	stopped there was no one at the front desk going to take the machine over to see if I can get in the office.	Add Attachment
Myron Hoeckle (Student)	Sep 07, 2007 02:19 PM	called again today no one was there.	Add Attachment
Myron Hoeckle (Student)	Sep 06, 2007 02:39 PM	Chinese Lang installed.	Add Attachment
Myron Hoeckle (Student)	Sep 06, 2007 12:18 PM	called let them know that the machine is ready to deliver	Add Attachment
Myron Hoeckle (Student)	Sep 06, 2007 10:53 AM	mother board replaced running a stress test.	Add Attachment
Brad Dougherty	Sep 06, 2007 10:48 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Brad Dougherty	Sep 04, 2007 12:29 PM	Submitted part request to Dell. The part should be here tomorrow.	Add Attachment
Myron Hoeckle (Student)	Sep 04, 2007 12:24 PM	Task reassigned to Brad Dougherty.	Add Attachment
Myron Hoeckle (Student)	Sep 04, 2007 12:24 PM	Service Tag: 8PW5L81, Swapped Memory with another machine, problem remains, tested the power supply fully functional. New Motherboard requested.	Add Attachment
Myron Hoeckle (Student)	Sep 04, 2007 11:36 AM	**This is an email** Hey Ermie, I am going to close Service Request: 21960 Needs Chinese character ability added to these two machines. I have the information about the remaining part of this task in Service Request: 21957 His computer just randomly shuts down on him. So when you get the notice saying it is done, I have not forgotten about your machine needing the Chinese (RPC) Language and Keyboard. Thanks, Myron Hoeckle UCS Senior Tech 88925	Add Attachment
Myron Hoeckle (Student)	Sep 04, 2007 11:07 AM	it would seem to be a motherboard issue.	Add Attachment
Myron Hoeckle (Student)	Sep 04, 2007 10:41 AM	I brought his machine back it looks like it over heats then starts restarting itself fails a test so it restarts again.	Add Attachment
Courtney Wehner	Sep 04, 2007 10:04 AM	He called back to say that it is ok if you come by and work on all the tasks at the same time. He will be in all day, or in the office next door.	Add Attachment
Myron Hoeckle (Student)	Sep 04, 2007 09:54 AM	called left a VM.	Add Attachment
Myron Hoeckle (Student)	Sep 04, 2007 09:52 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Joan Guralnick	Sep 04, 2007 09:44 AM	He has another task under 21960	Add Attachment
Courtney Wehner	Sep 04, 2007 08:57 AM	I skyped the techs	Add Attachment
Courtney Wehner	Sep 04, 2007 08:53 AM	He cannot do any work until his computer is up and running properly.	Add Attachment
Courtney Wehner	Sep 04, 2007 08:53 AM	MA 121 is where he is at. He will be in his office this morning waiting for help.	Add Attachment
Courtney Wehner	Sep 04, 2007 08:53 AM	He will be in the middle of working on something and it will just shut off. He will be able to turn it back on, but it will only be about a minute and it will do it again.	Add Attachment