Service Request Ticket - # 21962

Service Request Ticket - # 21962

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Service Request Information

CONTACT	Name	Wojcikiewicz, Steven	Date	Sep 04, 2007 09:58 AM
	Department	College of Education	Phone	88696
	Location		Email	wojcikis@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060829 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	8WFT2D1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Vista Business downgraded to XP Pro, MS Office Pro Plus 2007 from P0061759 installed as Office Pro 2003
	Wired NIC	00:1A:A0:49:2E:B8

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Sep 04, 2007 02:39 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Sep 04, 2007 02:31 PM	Bill finished this up about 5-10 minutes ago according to Teresa.	Add Attachment
Michael Orr	Sep 04, 2007 10:27 AM	I left a message asking teresa to let us know when this was done so we can doublecheck that everything's working for Steve. If we don't hear back from telecom by tomorrow afternoon call and check with her.	Add Attachment
Michael Orr	Sep 04, 2007 10:23 AM	Called and left a message with teresa bybee asking that they activate his jacks.	Add Attachment
Michael Orr	Sep 04, 2007 10:21 AM	Network jack isn't activated yet and neither is his phone jack. Calling telecom to let them know and ask that they take care of him asap.	Add Attachment
Courtney Wehner	Sep 04, 2007 10:01 AM	I skyped the techs.	Add Attachment
Courtney Wehner	Sep 04, 2007 10:01 AM	I put this at High priority because he is getting really behind on his work.	Add Attachment
Courtney Wehner	Sep 04, 2007 10:00 AM	He came into the office this morning and he was able to log onto our machines, but he is getting error messages when he tries to log onto his machine. "the system cannot log you on because the domain Mash is not available." He changed the option to Mash when he tried to log on. He has no phone at this time, so he will make sure to be in his office from now till noon, and then back at 2p. He has been without a computer for a week now and so he really need help ASAP!	Add Attachment