In a nutshell, I made her a new profile, updated
Contribute, and transferred all the settings she
required to the new profile (Outlook, Firefox).
Ran Ccleaner and windows updates. She's all set 

She is expecting a call on Thursday at 9AM to her
Eugene office phone 541-346-0598 to have someone
remote in and solve this issue.  She is planning
her day around this appointment, so the call needs
to be made on time.  

Shows icon on desktop as well as start menu.
Click on either launch, it starts to open and 
window pops up and the disappears.

No error message-- just quits and nothing 
happens. Hourglass shows until the window 
disapperars, then so does hourglass. Everything 
else still functions and does not freeze after 
Contribute doesn't open.

Not problem before, first noticed problem last 
week, hadn't used it for a long time before that.

No issues with any other software.

Tried shutting down multiple times.

Often off campus so she gave another contact:
541-346-0598