Service Request Ticket - # 21967

Service Request Information

CONTACT Name Wade, Philip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 04, 2007 02:48 PM
Department Natural Science Division Phone 88225
Location Email wadep@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20060589[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag F1FZTC1 Description Dell XPS1210 laptop, 1.86GHz/667MHz/2MB
Serial No. F1FZTC1 Location PDR

CPU Intel Core 2 Duo T5600(2MB/1.86GHz/667MHz)


OS Unknown Software MS Office 2007 Pro Plus from P0061054 installed as Office Pro 2003, Windows Vista Business but installed as Windows XP Pro, Adobe Acrobat Pro v8 from P0061159, Roxio Easy Media Creator Suite v9 from P0061158, Adobe Photoshop Elements v4 from P0056366 80/20 share, Adobe Premiere Elements from P0056366 80/20 Share, Adobe Dreamweaver CS3 from P0062550, UPGRADE to Windows 7 Pro from P0081768 8-2011

Wired NIC 00:15:C5:4F:34:D5


Wireless NIC 00:19:D2:CA:C0:E5

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Sep 05, 2007 11:41 AM 
delivered.
Add Attachment
Joe Crowe Sep 05, 2007 11:26 AM 
Task reassigned to Myron Hoeckle.
 Add Attachment
Joe Crowe Sep 05, 2007 10:35 AM 
Installing DW CS3 now...
 Add Attachment
Joe Crowe Sep 05, 2007 10:34 AM 
Task reassigned to Joe Crowe.
 Add Attachment
Courtney Wehner Sep 05, 2007 10:01 AM 
I put the laptop and power cord on Joe's desk.
 Add Attachment
Courtney Wehner Sep 05, 2007 09:59 AM 
He also wants to know if you guys can install 
updates as well. he has had it at home all summer 
and thinks that it is needed.
 Add Attachment
Courtney Wehner Sep 05, 2007 09:58 AM 
He came in and brought the laptop in and I am 
going to give it back to the techs.
 Add Attachment
Brian Witt Sep 04, 2007 03:57 PM 
He is expecting someone to pick up the laptop
tomorrow, Wednesday, from NS 119 between 11 and
noon. He wants the software installed and have the
laptop back before four, as he is teaching a class
at that time.
Add Attachment
Brian Witt Sep 04, 2007 03:24 PM 
Called, no one there
 Add Attachment
Tricia Flaherty Sep 04, 2007 02:49 PM 
Adobe Dreamweaver CS3 from P0062550 can be found 
at T:\Macromedia\Dreamweaver\Adobe Dreamweaver 
CS3...Joanie will send invoice via campus mail
 Add Attachment