She's been emailed to test it.  I updated the
client on ea TS.  I upgraded the test instance in
1, 2, 3.

Sharyne called to get a status.  She's unable to 
do her work properly and if a new system can not 
be provided, wants to know if she can be given a 
loaner system.  This will become CRITICAL soon.

I don't quite understand the connection between 
testing and registration, but this is very 
important for her and she will be unable to do 
her job without another system.

****This is an email****
Will you please give me an update on Service 
Request # 21976,  Thanks

Sharyne Ryals 
Math Office Specialist 
Western Oregon University 
503-838-8465 
ryalss@wou.edu

the note from 3:09pm is being made into another 
task.

She needs to have the test results print in her 
office, but her office printer isn't showing up 
in the list of available printers.  She can, 
however use a printer down the hall, but that 
printer is in a public location, thus making the 
possibility of privacy breach more likely.

****This is an email****
Hi Sharyne,

I just got off of the phone with the CompassESL folks.  They are 
shipping the latest version to us.  It should arrive in "one or two 
days."

She was told to run students' tests on a 
different server (TS10) and she did and it hasn't 
worked.

She has a student right now trying to take the 
test and she doesn't know if she should turn them 
away or when she can get it running correctly 
again.

So the temp workaround is not working.

I got a temp owrkaround (some TS work some don't).  I've 
contacted the company to get the latest version of the software.

I skyped the techs

This is making it almost impossible to read the 
questions. She moved the student over to another 
computer, but she needs this working soon. The 
computer is in AA 307.