Service Request Ticket

Service Request Information

CONTACT	Name	Vickers, Bruce	Date	Sep 05, 2007 01:38 PM
	Department	University Computing Solutions	Phone	88672
	Location		Email	vickersb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20051164 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag		Description	Sun Ray 2FS Ultra-Thin Client - NTC-15Z-00
	Serial No.	0619BB8113 FRU S#0619BB80F1	Location	Storage
	CPU	Unknown
	OS	Unknown	Software	MS Office from P0059051
	Wired NIC	00:14:4F:3B:AA:6F

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Sep 05, 2007 04:15 PM	informed.	Add Attachment
Myron Hoeckle (Student)	Sep 05, 2007 04:14 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Sep 05, 2007 04:14 PM	Joe installed it I will tell him about it.	Add Attachment
Myron Hoeckle (Student)	Sep 05, 2007 03:44 PM	He was in a programmers meeting, I informed him of what we are going to do.	Add Attachment
Courtney Wehner	Sep 05, 2007 03:42 PM	he called back and wanted to know if someone will be able to come over.	Add Attachment
Myron Hoeckle (Student)	Sep 05, 2007 02:44 PM	He is on TS4 and Joe will get print key working later this after noon.	Add Attachment
Courtney Wehner	Sep 05, 2007 01:39 PM	He will be in his office until 2p, and then from 3p - 5p. He will be in tomorrow morning and all day.	Add Attachment