Service Request Ticket - # 21989

Service Request Information

CONTACT Name Denton, Jeff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 05, 2007 01:48 PM
Department The Research Institute Phone 89205
Location Email dentonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20050892[Edit Inv] (opens in a new window) Bldg/Room TODD 249
Service Tag GX22P81 Description Inspiron 6000, Pentium M, 1.73GHz,2MBCache,533MHz FSB
Serial No. GX22P81 Location for TRI Checkout

CPU Pentium M-1.7 GHz


OS Software Office from TRI license group

Wired NIC 00:14:22:DD:C8:A6


Wireless NIC 00:13:CE:46:33:DF


TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public

Entered by Date Memo
Myron Hoeckle (Student) Sep 05, 2007 04:13 PM
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Sep 05, 2007 04:13 PM
local logon created... he is up and running
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Courtney Wehner Sep 05, 2007 03:33 PM
I am going to skype the techs now.
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Courtney Wehner Sep 05, 2007 03:33 PM
He called back and said that he has been waiting 
to go home because he needs to take the laptop 
home tonight, but he needs to be able to log onto 
it.
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Courtney Wehner Sep 05, 2007 01:52 PM
He is wanting to 
leave now, so you can call his cell number.
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Courtney Wehner Sep 05, 2007 01:52 PM
The laptop is located in TO 249. He cannot name 
one person that has been able to log onto it. He 
said that he had tried using his username and 
password and logging onto Mash, but that didn't 
work. "System could not log you on because the 
domain mash is not available." 
They really just need this set up so that someone 
can take the laptop home and log into it without 
logging onto Mash domain. You can call Marty 
Olsen at #503-260-1512. He is the one that is 
needing to take the laptop home. He is wanting to 
leave now, so you can call his cell number.
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