Service Request Ticket

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Service Request Information

CONTACT	Name	Bruce, Greg	Date	Sep 05, 2007 03:36 PM
	Department	Athletics	Phone	88177
	Location		Email	bruceg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20031281 (opens in a new window)	Bldg/Room	NPE 115
	Service Tag	1ZYL051	Description	Inspiron 8600 Pentium M Processor
	Serial No.	1ZYL051	Location	John Carey for Digital game films
	CPU	Pentium M 2.0 GHz
	OS		Software	Office Pro 2003 from P0047790
	Wired NIC	00:90:96:B0:6C:4B
	Wireless NIC	00:0F:1F:18:1C:D5

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	crowej@wou.edu	88955

Tracking

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Sep 17, 2007 03:42 PM	closing and flagging	Add Attachment
Joe Crowe	Sep 17, 2007 03:42 PM	Task reassigned to Joe Crowe.	Add Attachment
Joe Crowe	Sep 17, 2007 03:41 PM	I will then wait for any call/contact email etc.	Add Attachment
Audrey Sundkvist	Sep 13, 2007 04:02 PM	I called and left a message stating that Joe has worked with the laptop and was able to play, burn, and play burned DVDs fine, and that a student delivered the laptop back since it works just fine. I said that Joe will be gone until Monday but he can call us at 88925 with other problems or email Joe specifically.	Add Attachment
Joe Crowe	Sep 13, 2007 02:54 PM	I'm gone until Monday...please update him with my findings..no trouble found. He can email me with specific concerns. Please let him know that I will not be back until Monday.	Add Attachment
Joan Guralnick	Sep 13, 2007 01:58 PM	Greg Bruce called back. He wants to talk to who ever worked on his machine. He is a bit annoyed that it was just left with no information.	Add Attachment
Joe Crowe	Sep 10, 2007 04:54 PM	Completely and utterly worked just fine. I imported about 12 minutes of video. Burned a DVD played said DVD and all was well.	Add Attachment
Joan Guralnick	Sep 10, 2007 01:39 PM	Task reassigned to Joe Crowe.	Add Attachment
Joan Guralnick	Sep 10, 2007 01:39 PM	The equipment is right in my office right where Brad left it. I can bring it over if you want me to.	Add Attachment
Joe Crowe	Sep 10, 2007 01:19 PM	Task reassigned to Joan Guralnick.	Add Attachment
Joe Crowe	Sep 10, 2007 01:15 PM	I had assigned it to you as you had the machine, had done all of the work so far and had entered in the notes...you owned it in all but name. Please reassign to me and let me know where the equipment is located	Add Attachment
Joan Guralnick	Sep 10, 2007 12:03 PM	Task reassigned to Joe Crowe.	Add Attachment
Joan Guralnick	Sep 10, 2007 12:03 PM	Joe, I have taken this as far as I can. Brad was working on it on thursday. I really would like a bit more information when you pass a task along to me.	Add Attachment
Joe Crowe	Sep 10, 2007 11:54 AM	Task reassigned to Joan Guralnick.	Add Attachment
Joan Guralnick	Sep 10, 2007 09:20 AM	The power adapter for their A/D converter is here. Brad had asked me to try and get it.	Add Attachment
Joan Guralnick	Sep 05, 2007 03:44 PM	He's early! Greg JUST called me to find out what was going on with this computer. He would like to be able to burn dvds on it by next friday, Sept 14th.	Add Attachment
Joan Guralnick	Sep 05, 2007 03:40 PM	The machine is in my office	Add Attachment
Joan Guralnick	Sep 05, 2007 03:40 PM	Just so you have all of the information. Greg will return to campus on thursday 9-5-07. they need to be able to burn dvds on this computer. I looked it up in inventory and it came with a DVD burner but inventory said that it was replaced with a dvd player.	Add Attachment