Service Request Ticket - # 22007

Service Request Information

CONTACT Name Solario, Sheree   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 06, 2007 12:47 PM
Department Student Enrichment Program Phone 88031
Location Email solarios@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20020193[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO; P0038916; Latitude C640 Mobile P4, 1.6GHz
Serial No. 9YT7S11 Location PDR

CPU Pentium 4-1.6GHz


OS Unknown Software Office XP PRO from P0038977

Wired NIC 00:08:74:47:B8:04

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Sep 07, 2007 09:33 AM 
Task reassigned to Michael Orr.
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Michael Orr Sep 07, 2007 09:30 AM 
Left post it note on her desk. Called and left vm
with the information as well. Closing ticket.

Also, these comps DO have WOU numbers. She just
doesn't know how to find them evidently.
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Michael Orr Sep 07, 2007 09:23 AM 
Class@home is the password. The username is
student. I told Sheree this when I delivered them.
I'll go tell her again.
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Courtney Carlson Sep 06, 2007 12:52 PM 
They are student check-out laptops.
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Courtney Carlson Sep 06, 2007 12:51 PM 
Techs: If this task would go to network support 
instead would you send me a Skype message?

SEP had their laptops updated and when they were 
returned the stickers that were on the machines 
were missing that said the login name and 
password. They need to be reminded of this info.

There are 8 Laptops... she said the ID numbers 
for the machines are not "WOU" numbers-- that 
their department put their own stickers on them 
(?)
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