Service Request Ticket - # 22015

Service Request Ticket - # 22015

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Service Request Information

CONTACT	Name	Rockwell-Kincanon, Janeanne	Date	Sep 06, 2007 03:36 PM
	Department	Library & Media Services	Phone	89493
	Location		Email	kincanonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060342 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Mac mini, 1.83GHz Intel Core Duo #Z0DN
	Serial No.	G86383CBW0D	Location	PDR 2023 Giveaway
	CPU	Intel Duo Core T2400(2MB/1.83GHz/667MHz)
	OS		Software	MS Office Pro 2004 from P0059051
	Wired NIC	00:16:CB:A6:C5:E9
	Bluetooth NIC	00:16:CB:2B:57:25

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Sep 18, 2007 12:15 PM	Delivered and setup.	Add Attachment
Joe Crowe	Sep 17, 2007 01:35 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Tricia Flaherty	Sep 11, 2007 03:52 PM	Task reassigned to Joe Crowe.	Add Attachment
Tricia Flaherty	Sep 11, 2007 03:50 PM	Joe has a MAC mini he will be placing into the HL108 scan station the omnipage pro software can be found at T:\OmniPage\OmniPage Pro 15 please indicate the W# change in the text file when completing the software install	Add Attachment
Joe Crowe	Sep 06, 2007 05:52 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Courtney Carlson	Sep 06, 2007 03:41 PM	Perhaps the lonely computer inquiry is related to task 22004?	Add Attachment
Courtney Carlson	Sep 06, 2007 03:38 PM	**This is an email** Hello, This is just a reminder that there is one lonely remaining computer in HL 108 that has not been upgraded to a Mac Mini, as the rest of the computer lab has. WOU number is 20030145, and it's against the back wall on the separate table with the scanner. It would also be great to replace the scanner attached to this workstation. Its WOU number is 2000240. Additionally, this is one of two computers on which we have had OCR software installed, Omni Page Pro. Having OCR software is frequently an issue for us. The other software that would be ideal for these scanning stations is the Adobe Acrobat Professional. I know this is on the Terminal Server; is a program on the TS accessible to use with an attached scanner? Thank you, Janeanne -- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Janeanne Rockwell-Kincanon Associate Professor, Public Services Librarian Library and Media Services Western Oregon University 345 N. Monmouth Ave. Monmouth, OR 97361 PH: 503-838-9493 FX: 503-838-8645 kincanj@wou.edu AIM: JaneanneRK	Add Attachment