Service Request Ticket - # 22044

Service Request Information

CONTACT Name Thomas, Daryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 10, 2007 01:45 PM
Department Health & Exercise Science Phone 88915
Location Email thomasda@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040569[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 SFF, Pentium 4 Processor 540
Serial No. f17sk61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0050950

Wired NIC 00:11:43:B1:3E:DC

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public
Entered by Date Memo
Christian Mendez Sep 11, 2007 04:48 PM 
She was able to log in and change her login 
password. She is able to log in and out of her 
machine now, and asked us to close the ticket.

I am closing the ticket.
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Kevin Elmore Sep 11, 2007 02:01 PM 
She has returned and is still having the same 
problem.
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Christian Mendez Sep 10, 2007 01:47 PM 
She was using her machine after she got the 
prompt to change her password, then she left her 
office and the machine went to sleep mode, when 
prompted to log in again, her new pass did not 
work, her old pass did not work either.

She shut down the machine and restarted it, but 
still could not log in with the new password she 
made, or the old one.

Available for another 40 minutes (until 2:30pm)
Tomorrow after noon.
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