Service Request Ticket - # 22045

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 10, 2007 02:30 PM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050987[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. CPPYB91 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS OfficePro 2003 from P0056135

Wired NIC 00:12:3F:CD:5A:7D

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

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Brian Witt Sep 11, 2007 12:53 PM 
Firefox and Explorer will not open the Java-based
web app they are using for scheduling. Ran
Ccleaner, windows updates, uninstalled and
reinstalled JRE and was still running into
problems. Had Myron (aka "The Big Guns") stop by
and, through an antivirus scan and the
uninstallation of some programs, he got things
running.
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Christian Mendez Sep 10, 2007 02:33 PM 
Tami: 88313 is the contact for this.

Her machine will not install NUESOFT software for 
scheduling, the NUESOFT was purchased by UCS for 
the HEALTH center and several other employees 
have installed it, but Tami has problems doing 
so. Trisha Guy called on her behalf so when I 
asked for more specific information, she could 
not give it to me.
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