Service Request Ticket - # 22056

Service Request Ticket - # 22056

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Service Request Information

CONTACT	Name	Caster, Brian	Date	Sep 11, 2007 09:15 AM
	Department	Health & Exercise Science	Phone	88364
	Location		Email	casterb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031207 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Power MAC G5 1.6GHz
	Serial No.	G84224P4NV9	Location	PDR
	CPU	G5 1.6GHz
	OS	Unknown	Software
	Wired NIC	00:0A:95:8D:53:AE

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	rrogers@wou.edu	88925

Tracking

Entered by	Date	Memo
Richard Rogers			Email Public
Entered by	Date	Memo
Richard Rogers	Apr 09, 2009 09:10 AM	Task reassigned to Richard Rogers.	Add Attachment
Richard Rogers	Apr 09, 2009 09:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Rogers	Apr 09, 2009 09:10 AM	**This is an email** That was taken care of. Thanks for checking! Brian Caster casterb@wou.edu	Add Attachment
Teresa Hutchinson	Apr 08, 2009 01:31 PM	Task reassigned to Adam Shinn.	Add Attachment
Teresa Hutchinson	Apr 08, 2009 01:31 PM	Emailed Brian on 4/8/09: Hi Brian, We are going through old service requests and we see one for you from September 2007 where you were needing an eight foot patch cable. Were you still needing this? Thank you! Teresa Hutchinson	Add Attachment
Brad Dougherty	Sep 17, 2007 03:58 PM	Task reassigned to Audrey Macken.	Add Attachment
Christian Mendez	Sep 17, 2007 01:14 PM	He called back and said anytime Audrey can come and drop it off (CAT-5) He also mentioned that his MAC Cd drive works sporadically.	Add Attachment
Audrey Sundkvist	Sep 17, 2007 11:01 AM	An appropriately length CAT-5 is on my desk for him. Called and left a message asking for times.	Add Attachment
Catherine Bridge	Sep 14, 2007 08:28 AM	He called let us know that he needs an 8 foot cable.	Add Attachment
Audrey Sundkvist	Sep 13, 2007 04:20 PM	Left a message asking for times.	Add Attachment
Kevin Elmore	Sep 11, 2007 09:34 AM	the computer doesn't seem to be recognizing the CD-ROM drive. (the computer is a Mac). He's tried a couple CDs that neither auto-play nor show an icon.	Add Attachment
Kevin Elmore	Sep 11, 2007 09:17 AM	He had his equipment moved for new carpeting in his office and he can't find his network cable. He also wants to have his computer checked out to make sure it's running properly.	Add Attachment