Service Request Ticket

Service Request Information

CONTACT	Name	Buncal, Ermie	Date	Sep 12, 2007 08:28 AM
	Department	Business/Economics Division	Phone	88799
	Location		Email	buncale@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050791 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
	Serial No.	8PW5L81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0055522(switched cpus due to BK/GFA SWAP)
	Wired NIC	00:12:3F:95:42:D8

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Sep 14, 2007 11:42 AM	stopped by he said it did it twice but now is fine, he will call back when it happens again.	Add Attachment
Myron Hoeckle (Student)	Sep 14, 2007 11:29 AM	called no one home, heading down to see if anyone is there.	Add Attachment
Myron Hoeckle (Student)	Sep 14, 2007 11:28 AM	didn't get a chance to see it, I will call him today.	Add Attachment
Myron Hoeckle (Student)	Sep 13, 2007 12:56 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Sep 13, 2007 12:56 PM	I will look at this after lunch...	Add Attachment
Kevin Elmore	Sep 12, 2007 08:30 AM	He's in and out all day. Cell#503-689-5649	Add Attachment
Kevin Elmore	Sep 12, 2007 08:29 AM	He had a problem where the machine was spontaneously rebooting and shutting down. The motherboard was replaced, but now he's still having the same problem.	Add Attachment