Service Request Ticket - # 22083

Service Request Information

CONTACT Name Braza, Jerry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 12, 2007 11:43 AM
Department Health & Exercise Science Phone 88253
Location Email brazaj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20070339[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description MacBook Pro 2.2/2GB/120/Super #Z0EB
Serial No. SW87363N9X91 Location returned by Foad Mozaffari for W#20080172 Dec2010

CPU Intel Core 2 Duo T7400(2.16GHz, 667MHz,4M)


OS Software Microsoft Office Pro 2007 Plus from P0062550 installed as Office Pro 2003, Windows XP Pro SP2 from P0062362, Microsoft Office Pro 2004 for MAC from P0063719

Wired NIC 00:1B:63:9F:8E:D0


Wireless NIC 00:1C:B3:BD:F6:6D


Bluetooth NIC 00:1B:63:51:80:89


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ashinn06@wou.edu 88925

Tracking

Entered by Date Memo
Adam Shinn
Email

Public

Entered by Date Memo
Adam Shinn Oct 11, 2007 11:34 AM
Got ahold of professor Braza and I will be 
swapping his laptop out at 2:50 this afternoon
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Adam Shinn Oct 09, 2007 03:05 PM
Laptop is complete and ready for pick up. I 
called Professor Braza and left a message for 
him to give us a call and set up a time to 
exchange the laptops.
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Adam Shinn Oct 09, 2007 09:46 AM
bootcamp, OS, Drivers all installed. will pick 
up on the rest of it after class
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Joe Crowe Oct 08, 2007 03:23 PM
Adam,

Normally, we'd image this.  However this is one of a kind.  
Please:
1.  plug-in, setup and begin system updates
2.  Install BootCamp (www.apple.com/bootcamp)
3.  Install Windows into the Bootcamp Partition
4.  Install Software from the previous machine (see sheet on Box)
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Joe Crowe Oct 08, 2007 03:12 PM
Task reassigned to Adam Shinn.
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Joe Crowe Sep 28, 2007 03:44 PM
****This is an email****Dear Joe,
 
Thank you for your kind note! No problems, and I 
understand the busy schedule during the first 
couple of weeks of classes. Please let me know 
when things settle down and I will drop by to 
swap the old for the new computer. Your work and 
understanding is really appreciated.
 
With gratitude,
 
Jerry
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Tricia Flaherty Sep 28, 2007 09:28 AM
Jerry called me personally this morning to see if 
he could schedule an appt this afternoon to 
transfer files off of his old laptop to the new, 
I told him that I would talk with Joe about 
giving him an idea of when he could do that.  He 
gave me his home number and stressed that he was 
available to come in today.
Braza home number (503)391-1284
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Tricia Flaherty Sep 24, 2007 02:14 PM
I made him aware that it did not arrive on campus 
until September 10th and that it was a little 
delayed once on campus due to the start of the 
new term.
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Tricia Flaherty Sep 24, 2007 02:02 PM
****This is an email****
Dear Tricia,
 
Hope your day is going well...It is good to be 
back to teaching and wanted to know if the lap 
top that Bill Kernan ordered for me has arrived? 
It was an Apple Pro Book (I believe is the 
correct term). Bill said he ordered in July and 
just wondering?
 
Please give me a call or e-mail. Thank you.
 
Jerry Braza
88253
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Tricia Flaherty Sep 12, 2007 11:56 AM
This GFA purchase was arranged by Bill Kernan to 
get Jerry a Apple laptop similiar to Bill's with 
a dual OS environment, It took a long time to get 
this laptop in so Jerry will be anxious to get 
it.  I will put laptop with GFA setup sheet under 
TECH inboxs, I have labeled the MacBook Pro 
install disks with W# and model info and given to 
Joe Crowe for safekeeping 
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