Service Request Ticket - # 22099

Service Request Information

CONTACT Name Bennett, Roy V.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 13, 2007 09:27 AM
Department Library & Media Services Phone 88893
Location Email bennetr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public

Entered by Date Memo
Joe Crowe Oct 15, 2007 01:41 PM
Task reassigned to Joe Crowe.
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Joe Crowe Oct 15, 2007 01:41 PM
Printers added to LMS_stu
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Audrey Sundkvist Oct 15, 2007 01:03 PM
I collected the config sheets and gave them to Joe.
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Joe Crowe Oct 15, 2007 10:55 AM
Task reassigned to Audrey Sundkvist.
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Jonathan Guillen Oct 15, 2007 10:26 AM
****This is an email****
UCS Help Desk:
 
Regarding Service Request #: 22099 - GFA SETUP: 
ADMIN unit of Library, HL206 for student worker, 
reception, director(TBA), Solvedt, and Tripp

The student worker can now use the networked 
LJ4050 printer in the Admin area, but the 
networked DJ950 printer (WOU#50249) is not 
listed. This is true when logged into the new 
computer 20070133[Edit Inv] but should apply to all five 
computers which were delivered.
 
-- Roy Bennett 
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Myron Hoeckle (Student) Oct 11, 2007 04:10 PM
Task reassigned to Joe Crowe.
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Myron Hoeckle (Student) Oct 11, 2007 04:10 PM
please pass this on to him
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Courtney Carlson Oct 11, 2007 01:02 PM
****This is an email****

UCS Help Desk:
 
I left a voice message on 10/10/07 for Joe Crowe 
about a problem with these computers. Our student 
workers are not able to use LMS staff printers. 
Would you please pass this on to him through the 
Help Desk as well.
 
Thank you, Roy Bennett
 
--------------------------------------------------
----------------------
This is an automated message from the UCS Service 
Request System. Please do NOT reply to this email.

Service Request #: 22099 - GFA SETUP: ADMIN unit 
of Library, HL206 for student worker, reception, 
director(TBA), Solvedt, and Tripp
This email is to notify you that your task has 
been marked as Closed or Completed.
If you have questions or comments about this 
request please call the Service Request Desk 
using the following contact information:
On Campus: x88925
Off Campus: 503-838-8925
Email: ucshelpdesk@wou.edu


============================= 
Roy Bennett 
Video Production Services Supervisor, 
Government Documents Librarian 
Library and Media Services 
Western Oregon University 
345 N. Monmouth AVE 
Monmouth, OR 97361-1394 

Email: bennetr@wou.edu 
Tel: 503-838-8893 
Fax: 503-838-8399 
http://www.wou.edu/library  
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Audrey Sundkvist Oct 09, 2007 09:55 AM
All of these are setup/delivered.
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Audrey Sundkvist Oct 08, 2007 04:51 PM
Task reassigned to Audrey Sundkvist.
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Cinthya Mendez-Garcia Sep 25, 2007 10:51 AM
He returned the call, said Audrey had called him 
about delivering 5 computers to the library. Said 
that they can go ahead and deliver to HL 206.
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Audrey Sundkvist Sep 25, 2007 10:35 AM
Called and left a message asking for times that
they're available to have this setup done.
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Audrey Sundkvist Sep 18, 2007 01:02 PM
All of them imaged (via Brad), named/bound, and
admin'd.
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Tricia Flaherty Sep 13, 2007 12:38 PM
The director station is for new Dean/Director of 
Library and Gary Jensen(outgoing director) has 
asked that the current machine remain in place 
until Monday Sept 17th I told him that would not 
be a problem but do mnote that there will be no 
need to transfer old data from his station to the 
new director's station
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Tricia Flaherty Sep 13, 2007 09:30 AM
Joe is working on the image for Library GFA 
equipment as they have lots of specialized 
software requests.  The cpus 20070132-136 and 
monitors 20070233-237 are in Tech Inbox area with 
GFA forms attached
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