Service Request Ticket - # 22105

Service Request Information

CONTACT Name Dalton, Kris   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 13, 2007 11:39 AM
Department College of Education Phone 88482
Location Email daltonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20031204[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag Description Power MAC G5 1.6GHz
Serial No. G84224V5NV9 Location

CPU G5 1.6GHz


OS Software

Wired NIC 00:0A:95:D2:8E:D2

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Sep 14, 2007 09:19 AM 
Closing this task since there is another one that
has already been created regarding the mail issues.
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Brian Witt Sep 13, 2007 04:26 PM 
Task reassigned to Brad Dougherty.
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Brian Witt Sep 13, 2007 04:26 PM 
Assigning to Brad per Myron's recommendation 

His office is now set up. The extra machine was
moved into storage. He is now having problems with
his wou account.  He has an LDAP account and can
access email, but he cannot receive emails. He
cannot log onto his wou account either. I told him
it takes time to get him into the system. I don't
know if we are to contact HR about the issue.
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Brian Witt Sep 13, 2007 01:22 PM 
There are two machines in there, half hooked up,
along with extra usb cords and a mouse.  I don't
know what he wants done, so I left him a VM for
clarification.
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Brian Witt Sep 13, 2007 12:23 PM 
Task reassigned to Brian Witt.
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Kevin Elmore Sep 13, 2007 11:40 AM 
This is an excerpt of an email from 
daltonk@wou.edu - Kris Dalton
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Kevin Elmore Sep 13, 2007 11:39 AM 
****This is an email****
Dr. Patricio Ortiz resides in ED 143.  MAC Unit 
20031204[Edit Inv] and Monitor 20040757[Edit Inv] are in that office 
and we would love your help getting him set up.  

Index for these projects is DOE 901.  I have an 
access key, or as backup, you can phone extension 
88471.

Many thanks!

Kris Dalton
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