Service Request Ticket

Service Request Information

CONTACT	Name	Whitmore, Tamie	Date	Sep 14, 2007 09:10 AM
	Department		Phone	88587
	Location		Email	whitmort@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20020043 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	P0038489; LaserJet 4100DTN laser printer
	Serial No.	HPLGF00050	Location	PDR
	Model	C8052A	Hostname
	Notes	25 PPM, 150,000 duty cycle, NIC: 0001e670d0ed Maintenance kit 12/2003 from P0045256, Maintenance Kit from P0063092 9/2007, fuser exchange from P0083684 1/2012	Ink/Toner Refill
	Wired NIC	00:01:E6:70:D0:ED

TECHS	Submitted by	Catherine Bridge	Contact	cbridge@wou.edu	88069
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Oct 09, 2007 10:21 AM	Good fuser installed by Adam Shinn	Add Attachment
Joe Crowe	Sep 28, 2007 05:23 PM	They sent a bad fuser. Placed it in front of Joanie's desk.	Add Attachment
Joe Crowe	Sep 24, 2007 10:04 AM	PRO 2950	Add Attachment
Joe Crowe	Sep 24, 2007 09:58 AM	maint it needs to be ordered.	Add Attachment
Joe Crowe	Sep 24, 2007 09:49 AM	Task reassigned to Joe Crowe.	Add Attachment
Brandon Farley	Sep 20, 2007 11:55 AM	User called back. Someone came by to look at the computers, but the printer still needs attention.	Add Attachment
Catherine Bridge	Sep 14, 2007 09:10 AM	Printer number: 50579	Add Attachment