Service Request Ticket - # 22127

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 14, 2007 12:54 PM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020661[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4, 2.80 GHz
Serial No. 877KW21 Location PDR

CPU Pentium 4-1.7GHz


OS Unknown Software Office XP Pro from P0042963

Wired NIC 00:07:E9:78:5A:0B

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Sep 14, 2007 03:04 PM 
delivered.
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Myron Hoeckle (Student) Sep 14, 2007 02:26 PM 
sophos was out of date, updated it and put back on
the domain.
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Myron Hoeckle (Student) Sep 14, 2007 01:39 PM 
admin pw was an older one that brad could recall,
changed it to the current standard.
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Myron Hoeckle (Student) Sep 14, 2007 01:32 PM 
admin password is old bringing the machine back to
try and crack it.
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Myron Hoeckle (Student) Sep 14, 2007 01:10 PM 
Task reassigned to Myron Hoeckle.
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Christian Mendez Sep 14, 2007 12:56 PM 
Windows cannot connect to domain.

Cara and several other people have tried to log 
into the machine but were unable to. They have 
restarted the machine and still nothing.
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