Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Sep 17, 2007 08:13 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20020398 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 8200, 15 inch Super XGA+
	Serial No.	8W40521	Location	PDR
	CPU	Pentium 4-1.7GHz
	OS	Unknown	Software	Office XP Pro from P0040594, MS Office Pro 2003 from P0052634
	Wired NIC	00:08:74:E3:EC:01

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	sgregor@wou.edu	88925

Entered by	Date	Memo
Skyler Gregory			Email Public
Entered by	Date	Memo
Skyler Gregory	Sep 17, 2007 09:42 AM	Task reassigned to Skyler Gregory.	Add Attachment
Skyler Gregory	Sep 17, 2007 09:42 AM	Needed the JetDirect reset. It's working now.	Add Attachment
Courtney Wehner	Sep 17, 2007 08:18 AM	This is their only color printer and so they need this working ASAP.	Add Attachment
Courtney Wehner	Sep 17, 2007 08:18 AM	They are not getting any error messages.	Add Attachment
Courtney Wehner	Sep 17, 2007 08:14 AM	The printer(20030485) is saying that it is ready to print, but when she goes to look at the print jobs, there are not any there. She said that no one else in the office can print to this printer either. She said that Friday was the last day they could print to it.	Add Attachment