Service Request Ticket

Service Request Information

CONTACT	Name	Hale, Karla	Date	Sep 17, 2007 10:34 AM
	Department		Phone	88597
	Location		Email	halek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040648 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	4TH8Z61	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office PRO 2003 from P0051751, Filemaker Pro 9 from P0063719, Dreamweaver Cs3 WIN from P0063719
	Wired NIC	00:11:43:DD:14:21

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	guralnij@wou.edu	88646

Entered by	Date	Memo
Joan Guralnick			Email Public
Entered by	Date	Memo
Skyler Gregory	Sep 17, 2007 11:23 AM	Task reassigned to Joan Guralnick.	Add Attachment
Skyler Gregory	Sep 17, 2007 11:22 AM	Closing and flagging for Joan for incorrect information (The location entered was incorrect).	Add Attachment
Skyler Gregory	Sep 17, 2007 11:21 AM	She had the monitor plugged into the onboard vga and the pc didn't like that... I plugged the monitor into the other card and it worked just fine.	Add Attachment
Skyler Gregory	Sep 17, 2007 10:55 AM	I think that is ED 202P actually.	Add Attachment
Skyler Gregory	Sep 17, 2007 10:48 AM	Task reassigned to Skyler Gregory.	Add Attachment
Christian Mendez	Sep 17, 2007 10:37 AM	She is in AD 202P. The machine was in the office when she moved, she started it up for the first time and when she turns it on, she gets the Unsupported Video Card Error on the monitor. She will be available all day ( out to lunch from noon - 1 ) and will be gone out of her office by 3pm. New contact number is: 88597	Add Attachment