Service Request Ticket

Service Request Information

CONTACT	Name	Hale, Karla	Date	Sep 17, 2007 11:32 AM
	Department		Phone	88597
	Location		Email	halek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040648 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	4TH8Z61	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office PRO 2003 from P0051751, Filemaker Pro 9 from P0063719, Dreamweaver Cs3 WIN from P0063719
	Wired NIC	00:11:43:DD:14:21

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Sep 17, 2007 12:14 PM	Task reassigned to Joe Crowe.	Add Attachment
Joe Crowe	Sep 17, 2007 12:13 PM	Joe Just to let you know that Karla Hale will be leaving the OIRPA office this Friday, Sept. 14. After the 14th she should not have access to the shared drive OIRPA office files. I am not sure if she has maintenance rights to the OIRPA web site -- if she does please remove. Again all action should be taken after Sept. 14	Add Attachment
Christian Mendez	Sep 17, 2007 11:35 AM	She made a back up of her files to the ORIPA folder in the J:Drive. When she moved into the new office she could not access that folder because it said she did not hace access. She accesses the ORIPA folder on a daily basis, but today she cannot. She did move into a new office and has a new machine that might be part of the problem she said. She is available all day until 3pm.	Add Attachment