Service Request Ticket - # 22152

Service Request Information

CONTACT Name Bentley, Larry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 17, 2007 12:44 PM
Department University Computing Solutions Phone 88975
Location Email bentleyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060591[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Precision 690 Computer, 2.00GHz, 4MB L2, 1333
Serial No. 1C35VC1 Location PDR

CPU Quad Xeon, Two 2GHz Dual-Core Intel Xeon


OS Unknown Software

Wired NIC 00:19:B9:2C:25:AA


TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact guralnij@wou.edu 88646

Tracking

Entered by Date Memo
Joan Guralnick
Email

Public

Entered by Date Memo
Joan Guralnick Sep 17, 2007 02:40 PM
Larry is going to call the student back in.  If 
an admin logs in to unlock it they would lose a 
huge project that has not been saved yet. We 
talked and came up with a maybe solution for the 
future.  I created another task and passed the 
idea on to Joe.
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Christian Mendez Sep 17, 2007 12:47 PM
Joan is on her way.
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Christian Mendez Sep 17, 2007 12:47 PM
Task reassigned to Joan Guralnick.
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Christian Mendez Sep 17, 2007 12:46 PM
It is a football game from last saturday night, 
its a PC.

He does not want to restart it because he would 
lose the information.

contact: 88975
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