Service Request Ticket - # 22186

Service Request Information

CONTACT Name Glasenapp, Gary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 18, 2007 01:11 PM
Department The Research Institute Phone 88771
Location Email glaseng@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050318[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 206R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from TRI Site License

Wired NIC 00:12:3F:97:18:69

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Sep 20, 2007 10:13 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Sep 20, 2007 09:44 AM 
He just needed to go through accountlookup and
reset his LDAP password.
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Summer Kerr Sep 18, 2007 01:59 PM 
To Techs:
Please go over and watch him go through the steps
to log in.  This application uses the normal LDAP
authentication (same as email) for everyone and
there shouldn't be any issues with incorrect
password unless he's using an incorrect password.
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Joan Guralnick Sep 18, 2007 01:20 PM 
I can login successfully but it takes me to 
http://www.wou.edu/~runyans/hr/Consensual_Relatio
nships.php
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Joan Guralnick Sep 18, 2007 01:18 PM 
Task reassigned to Summer Runyan.
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Joan Guralnick Sep 18, 2007 01:13 PM 
http://www2.wou.edu:7777/pls/wou2/hr.policy_signi
n.list_policies 
Above is the URL that Judy sent out in her 
email.  He gets to the page successfully but 
when he trys to log in to one of the choices he 
is told his password is incorrect.  He can log 
into the network just fine
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