Service Request Ticket

Service Request Information

CONTACT	Name	Lehto, Nan	Date	Sep 18, 2007 02:16 PM
	Department	Student Engagement	Phone	88088
	Location		Email	lehton@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040144 (opens in a new window)	Bldg/Room	UNK
	Service Tag	9SF8H51	Description	Dimension 4600, Pentium 4, 2.8GHz
	Serial No.	9sf8h51	Location	was SEP Letitia 201
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro 2003 from P0052634, Microsoft Publisher, Schedular Plus, Optimum Settings 2, Adobe Pagemaker 6.5, Filemaker Pro 5.0, PageMaker 7.0 (P0043887), Label Matrixv7 (P0047440)
	Wired NIC	00:11:11:0E:E4:23

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Sep 19, 2007 08:45 AM	I restored their icons and removed their admin privileges.	Add Attachment
Skyler Gregory	Sep 18, 2007 04:52 PM	Task reassigned to Brad Dougherty.	Add Attachment
Courtney Carlson	Sep 18, 2007 02:39 PM	For now they have a student logged on that has access to Label Matrix... but they still need it fixed. BUT Printer is not working for printing ID CARDS. She says this is high priority, turning many students away.	Add Attachment
Courtney Carlson	Sep 18, 2007 02:23 PM	The student workers and Nan cannot access it, but others in the office can.	Add Attachment
Courtney Carlson	Sep 18, 2007 02:23 PM	Brad brought a differt CPU a little while ago... He wiped it, reloaded program, but label matrix is not able to be accessed. Discovered it today ALSO she talked with Joe this moringing about File Maker Pro not working properly either. I looked at her tasks and did not see one that had been created today. Only a task made on the 17th.	Add Attachment