Service Request Ticket - # 22195

Service Request Information

CONTACT Name Ortiz, Patricio   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 18, 2007 03:41 PM
Department Phone 88414
Location Email ortizp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040757[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac G5 20in 1.8GHz SuperDrive # Z096
Serial No. sqp5120gqpnz Location PDR

CPU G5 1.8GHz


OS Software MS Office Pro 2004 from P0051830

Wired NIC 00:11:24:71:57:DC

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public
Entered by Date Memo
Brian Witt Sep 19, 2007 12:58 PM 
I deleted the printer from his printer list. Brad
deleted his keychains and then re-added the
printer. This seems to have done the trick :-)
 Add Attachment
Courtney Wehner Sep 19, 2007 11:57 AM 
He called back and said that he will be in his 
office now until 1p.
 Add Attachment
Brian Witt Sep 19, 2007 10:57 AM 
Left vm asking when he will be back in his office
so that he can log in and use his credentials to
add the printer off radar.
Add Attachment
Brian Witt Sep 19, 2007 10:53 AM 
Brad can add and print from the printer using his
credentials, so I will have Patricio log in when
he returns to his office and see if he can do the
same
Add Attachment
Brian Witt Sep 19, 2007 10:49 AM 
Brad is remoting in and seeing what he can do
 Add Attachment
Brian Witt Sep 18, 2007 05:18 PM 
Mac machine. I added the printer, which is 'Guppy'
on Radar. Giving me a 'NT_STATUS_ACCESS_DENIED
error message
Add Attachment
Skyler Gregory Sep 18, 2007 04:44 PM 
Left a vm for times.
 Add Attachment
Courtney Carlson Sep 18, 2007 03:54 PM 
Printer is in office ED166, not the printer for 
special ed.
Printer WOU# 980487

His computer does not show that printer under 
printer options.

He will be in and out of the office- meetings. 
Don't need to call for availability. If he is not 
there, can get a key (master) upstairs to get 
into his office.
 Add Attachment