Service Request Ticket

Service Request Information

CONTACT	Name	Rockwell-Kincanon, Janeanne	Date	Sep 18, 2007 07:41 PM
	Department	Library & Media Services	Phone	89493
	Location		Email	kincanonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060342 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Mac mini, 1.83GHz Intel Core Duo #Z0DN
	Serial No.	G86383CBW0D	Location	PDR 2023 Giveaway
	CPU	Intel Duo Core T2400(2MB/1.83GHz/667MHz)
	OS		Software	MS Office Pro 2004 from P0059051
	Wired NIC	00:16:CB:A6:C5:E9
	Bluetooth NIC	00:16:CB:2B:57:25

TECHS	Submitted by	Jeff Sawyer	Contact	jsawye1@wou.edu	88069
	Primary Technician		Contact	sgregor@wou.edu	88925

Entered by	Date	Memo
Skyler Gregory			Email Public
Entered by	Date	Memo
Skyler Gregory	Sep 19, 2007 12:58 PM	Told her that they would need a new scanner if they wanted to be able to scan on the mac side since that one is so old.	Add Attachment
Skyler Gregory	Sep 19, 2007 12:56 PM	The drivers were taking longer than normal to load but they did indeed load! Then she wants the scanner to work on the mac side but the hp website wants to charge 10 dollars to ship the drivers cd and they offer no download alternative. Looking online has given nothing useful. According to Joe, I should tell them that we aren't going to support functionality on the mac side since it was formerly a pc lab.	Add Attachment
Skyler Gregory	Sep 19, 2007 11:49 AM	Task reassigned to Skyler Gregory.	Add Attachment
Jeff Sawyer	Sep 18, 2007 07:42 PM	This is a follow-up to SR #22015. When she chooses the Windows OS it goes to the Ctrl Alt Delete screen. When this happens there is no keyboard response and no mouse movement. She also wants to know what application she can use on the Mac side to scan.	Add Attachment