Service Request Ticket - # 22201

Service Request Ticket - # 22201

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Service Request Information

CONTACT	Name	Dutton, Bryan	Date	Sep 19, 2007 07:24 AM
	Department	Natural Science/ Biology	Phone	88452
	Location		Email	duttonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040657 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	52T8Z61	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office PRO 2003 from P0051751, Dreamweaver v8 from P0058699
	Wired NIC	00:11:43:BB:11:5C

TECHS	Submitted by	Mark Lyons	Contact	mlyons@wou.edu	88925
	Primary Technician		Contact	lambertp@wou.edu	88003

Tracking

Entered by	Date	Memo
Paul Lambert			Email Public
Entered by	Date	Memo
Courtney Wehner	Sep 19, 2007 08:34 AM	Paul went over and fixed the problems.	Add Attachment
Audrey Sundkvist	Sep 19, 2007 08:24 AM	Task reassigned to Paul Lambert.	Add Attachment
Audrey Sundkvist	Sep 19, 2007 08:24 AM	I'll put this back under you, Paul, in case you had more to add and to close the task if not.	Add Attachment
Audrey Sundkvist	Sep 19, 2007 08:23 AM	Paul and I seem to have looked at this task right about the same time. Bryan's connection to NS124 is an TCP/IP connection and the server had changed the printer's IP address. He can now print to that printer, but radar printers will not work.	Add Attachment
Audrey Sundkvist	Sep 19, 2007 08:10 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Mark Lyons	Sep 19, 2007 08:09 AM	Task reassigned to Paul Lambert.	Add Attachment
Courtney Wehner	Sep 19, 2007 08:09 AM	He called back and said that he could not print from other machines as well. He tried other printers and other machines, but he cannot print.	Add Attachment
Mark Lyons	Sep 19, 2007 07:49 AM	Bryan called back to say that he tried to print to other printers and then he was still unable to print any documents. He aslo said that he is going to be in meetings for most of the day and needs to be able to print documents for those meetings.	Add Attachment
Mark Lyons	Sep 19, 2007 07:28 AM	Brian is unable to print any documents or emails. NS 124 printer is the one he is trying to print to. Fails to print and just says "error printing". He is the only one in the office at the moment, so it is unknown if anyone else is having the same issue.	Add Attachment