Service Request Ticket - # 22220

Service Request Information

CONTACT Name Burton, Laurie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 19, 2007 12:50 PM
Department Natural Science Division Phone 88345
Location Email burtonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030703[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 7L80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047503, Acorbat Pro 6.0 from P0047699, AdobePageMaker v7.0 from P0047699 moved from W#20030701(Math Office)for Laurie Burtion 05-2006 REMOVED 5-30-2006 SR#15120 Moved to W20080031

Wired NIC 00:0C:F1:E9:FF:B7

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact ichinoea@wou.edu 88238

Tracking

Entered by Date Memo
Alex Ichinoe
Email

Public
Entered by Date Memo
Alex Ichinoe Sep 19, 2007 03:57 PM 
File was restored from snapshot
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Della Kobbe Sep 19, 2007 02:57 PM 
She called back and asked for Myron. I informed 
her that the task has been resigned to Alex and 
she has been transferred.
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Alex Ichinoe Sep 19, 2007 02:13 PM 
Task reassigned to Alex "FiveOh" Ichinoe.
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Myron Hoeckle (Student) Sep 19, 2007 02:10 PM 
File Restore: h:/public_html all the folder
contents, restore date: Sept 18 or 19th
(non-deleted), 2007. Restore Directory:
h:\public_html, Up by Monday Morning. please...
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Courtney Wehner Sep 19, 2007 01:07 PM 
She called back and said that she is going to a 
meeting now and that she can find most of her 
back up files, but she is going to have to 
recreate the webpage if no one can help her 
today. SHe is only on campus for one more hour 
till 2p and then she will not be here until 
Monday. She would really like it if someone can 
come and help.
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Courtney Wehner Sep 19, 2007 12:52 PM 
SHe said that she went into My Documents and 
deleted the web files, thinking she had backups. 
SHe is hoping that we have that backup. She said 
that her entire webpage is gone, and there were 
so many files on there that are very important. 
She will be in a meeting at 1p next door to her 
office. She said that if someone calls or comes 
in she will leave the meeting to be there in her 
office.
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