Service Request Ticket - # 22229

Service Request Information

CONTACT Name Lockett, Kim   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 19, 2007 03:43 PM
Department Phone 88162
Location Email klipp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040475[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag H48D761 Description OptiPlex GX280, Pentium 4 Processor 540
Serial No. H48D761 Location ITC Fee Payment (was PR Student)

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office 2003 Pro from P0050447, FileMaker Pro v8.5 from P0058488

Wired NIC 00:11:43:A3:68:8D

TECHS Submitted by Della Kobbe Contact dkobbe06@wou.edu 88925
Primary Technician Contact 88925

Tracking

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Brian Witt Sep 20, 2007 03:58 PM 
Scanner did not have a model number or style type
on it.  Got that info from inventory.  The correct
drivers/software were installed, but kept erring
out, stating that no scanner was attached. 
Uninstalled the drivers and reinstalled them which
solved the problem.
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Della Kobbe Sep 19, 2007 03:45 PM 
The scanner number is 20010800[Edit Inv]
She will be in her office from 8-5 all this 
week.She was able to scane eariler and not now. 
The error message is saying they can not find 
each other.
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