Service Request Ticket

Service Request Information

CONTACT	Name	Haley, Kris	Date	Sep 20, 2007 12:23 PM
	Department	College of Education	Phone	88675
	Location		Email	haleyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040955 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280 , Pentium 4, 3.20GHz,1M,800MHz, FSB
	Serial No.		Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office PRo 2003 from P0053370
	Wired NIC	00:12:3F:8A:8D:6A

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Sep 28, 2007 03:03 PM	She's all set	Add Attachment
Brian Witt	Sep 27, 2007 01:13 PM	Updating...	Add Attachment
Brian Witt	Sep 27, 2007 12:54 PM	I'm loading an image now...	Add Attachment
Brian Witt	Sep 27, 2007 11:15 AM	omw	Add Attachment
Joe Crowe	Sep 27, 2007 10:37 AM	Please pick up this machine and ghost	Add Attachment
Joe Crowe	Sep 27, 2007 10:36 AM	Task reassigned to Brian Witt.	Add Attachment
Joe Crowe	Sep 25, 2007 06:15 PM	Giving them a day to make sure items are off of the machine	Add Attachment
Joe Crowe	Sep 25, 2007 04:05 PM	Machine needs a reghost.	Add Attachment
Joe Crowe	Sep 25, 2007 03:52 PM	Task reassigned to Joe Crowe.	Add Attachment
Joe Crowe	Sep 25, 2007 03:52 PM	omw	Add Attachment
Jonathan Guillen	Sep 20, 2007 02:25 PM	User called back. She got a blue screen (of death) regarding memory pool when she started her computer.	Add Attachment
Jonathan Guillen	Sep 20, 2007 12:24 PM	She can dismiss the message and is able to use the computer normally.	Add Attachment