Service Request Ticket - # 22302

Service Request Ticket - # 22302

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Service Request Information

CONTACT	Name	Winslow, Niki	Date	Sep 24, 2007 10:19 AM
	Department	Natural Science Division	Phone	88206
	Location		Email	winslon@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060487 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex GX620 3.40GHz, 2x2M, 800MHz FSB
	Serial No.	HW4GGC1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro Plus 2007 from P00060277 installed as Office Pro 2003
	Wired NIC	00:18:8B:5B:FC:B1

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Oct 12, 2007 05:23 PM	The computer has been reimaged and Nathan had me install Starboard from the installs drive. It is back in NS101 and USB ports work.	Add Attachment
Audrey Sundkvist	Oct 12, 2007 04:06 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Oct 10, 2007 04:52 PM	This machine needs a new image and then ask Nathan about additional software. It is screwed into the desk, bring a screwdriver.	Add Attachment
Audrey Sundkvist	Oct 03, 2007 02:23 PM	The classroom is available: W: after 4:30 R: after 3:30 F: after 3:00	Add Attachment
Audrey Sundkvist	Oct 03, 2007 02:18 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Joe Crowe	Sep 28, 2007 05:51 PM	This is the same station that has has this issue before. Check with Nathan to confirm this. We have swapped machines and reimaged. I wonder if there's a USB device in that room that is foo-barring this.	Add Attachment
Audrey Sundkvist	Sep 28, 2007 05:04 PM	The machine does not detect any USB thumb drives. There is a problem with Windows detecting the thumb drives. I spoke with Dell Support and he said to reinstall Windows.	Add Attachment
Audrey Sundkvist	Sep 28, 2007 01:26 PM	This room is free from classes after 3pm today.	Add Attachment
Joe Crowe	Sep 25, 2007 04:59 PM	**If you have not yet had a run-in with Bill Schoenfeld*** He can be nice or a massive jerk. Please make sure to test with a usb drive before calling him.	Add Attachment
Jonathan Guillen	Sep 24, 2007 10:22 AM	Professor Schoenfeld tried to use his thumbdrive at the instructors station located in NS 101 but was unable to access it. Schoenfeld ext: 88165	Add Attachment