Service Request Ticket

Service Request Information

CONTACT	Name	Kneece, Kelly	Date	Sep 24, 2007 10:23 AM
	Department		Phone	88587
	Location		Email	kneecek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20020670 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	LaserJet 4300DTN printer
	Serial No.	SCNDY500583	Location	PDR
	Model	Q2434A	Hostname
	Notes	350MHz processor,45ppm, 200,000 page duty cycle, extra 75 sheet envelope feeder(Q2438A), NIC: fuser installed from P0063176 10-2007	Ink/Toner Refill

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Nov 01, 2007 03:58 PM	This was done on Oct 17	Add Attachment
Myron Hoeckle (Student)	Oct 05, 2007 10:26 AM	let her know the status of the order.	Add Attachment
Courtney Wehner	Oct 05, 2007 10:16 AM	She called to find out when the piece is going to be in. She is hoping that this can be fixed soon. She would like a call.	Add Attachment
Myron Hoeckle (Student)	Sep 27, 2007 02:51 PM	Your order # is 2881	Add Attachment
Myron Hoeckle (Student)	Sep 27, 2007 02:43 PM	printer fuser seems to be the problem.	Add Attachment
Myron Hoeckle (Student)	Sep 27, 2007 02:27 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Sep 27, 2007 02:26 PM	on it.	Add Attachment
Jonathan Guillen	Sep 24, 2007 10:24 AM	Like it says.	Add Attachment