Service Request Ticket - # 22332

Service Request Information

CONTACT Name McGlade, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 24, 2007 04:05 PM
Department Social Science Phone 88381
Location Email mcgladm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040422[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Latitude D505, Pentium, 1.60GHz, 15.0 SXGA+
Serial No. 5V30T51 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0049740, Adobe CS3 Design Premium WIN from P0065730

Wired NIC 00:0F:1F:C7:AC:51


Wireless NIC 00:0E:35:76:4A:43

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Oct 01, 2007 01:34 PM 
Ran a Sophos scan and eliminated a good 50
quarantined items.  Also set up his local printer.
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Brian Witt Oct 01, 2007 12:02 PM 
Task reassigned to Brian Witt.
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Brian Witt Oct 01, 2007 12:02 PM 
Sweet, on my way
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Courtney Wehner Oct 01, 2007 11:58 AM 
His office will be open upon request to the front 
desk in MA 217. she said that she will be in the 
rest of the day.
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Brian Witt Oct 01, 2007 11:26 AM 
Called the front desk, but no answer. Left vm
requesting a time when we can get Mike's office
opened.
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Brian Witt Oct 01, 2007 11:25 AM 
He's not in his office.  I had his cell number
since I imaged his machine the last time this
happened.  Got a hold of him and he said we can
pick up the laptop from his office.
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Courtney Carlson Sep 25, 2007 03:53 PM 
He came into office wondering the status, can't 
use it until it's fixed. He seemed concerned.
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Courtney Wehner Sep 24, 2007 04:08 PM 
He is still able to work on his machine, but it 
is telling him "Virus Spyware Fragment detected 
C:\windows\cfc\d3\80000ba2"
He said that the last time this happened to him 
it about erased everything he had saved and 
worked on from his machine. He is going to turn 
off his computer and not work on it until someone 
comes and looks at it. He said that you are 
allowed to enter his office at anytime to work on 
his machine.  He is now located in MA 229.
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