Service Request Ticket - # 22339

Service Request Information

CONTACT Name Ival, Mag   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2007 09:07 AM
Department Humanities Division Phone 89425
Location Email ivalm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030651[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. D560Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:F9:87


TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public

Entered by Date Memo
Joe Crowe Sep 25, 2007 01:48 PM
emailed him
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Joe Crowe Sep 25, 2007 01:10 PM
Task reassigned to Joe Crowe.
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Courtney Carlson Sep 25, 2007 09:21 AM
Put usb in machine and error message pops up: 
infected file... sophos antivirus detected 
infection

Never happened before.
Dell desktop machine.

Available
9-10a mtw
Thurs Friday, in office until just after twelve.

Kristin Ferris usually there in afternoon, can 
let tech in. They share an office.
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