Service Request Ticket

Service Request Information

CONTACT	Name	Twyman, Todd	Date	Sep 25, 2007 11:28 AM
	Department		Phone	88913
	Location		Email	twymant@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020064 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
	Serial No.	CX0GP11	Location	PDR
	CPU	Pentium 4-1.8Ghz
	OS	Unknown	Software
	Wired NIC	00:07:E9:01:32:71

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Sep 28, 2007 04:37 PM	Task reassigned to Joe Crowe.	Add Attachment
Joe Crowe	Sep 28, 2007 04:37 PM	I stopped by his office. Hi machine was locked with his MASH account logged in. I will end this task and flag/email	Add Attachment
Skyler Gregory	Sep 28, 2007 09:17 AM	NOTE: When he calls back, ask for more details. Examples: Ask if he needs an ethernet cord(it hooks the computer to the internet), ask if he needs the computer moved, and remember to ask when he would like this done. Called and left a vm for times.	Add Attachment
Cinthya Mendez-Garcia	Sep 25, 2007 11:30 AM	Dr. Twyman is having trouble connecting the campus computer. He is in the education building room#161.	Add Attachment