Service Request Ticket - # 22358

Service Request Information

CONTACT Name Whitley, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2007 12:35 PM
Department Phone 88950
Location Email whitleyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030839[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. N/A Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Acrobat Standard V7 from P0057063

Wired NIC 00:0C:F1:EA:25:AB

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public
Entered by Date Memo
Brian Witt Oct 02, 2007 12:43 PM 
Was having issues connecting to the mash domain. 
User was also getting a scripting error, stating
that she didn't have access privs.  Connected to
the mash domain and then created a new profile.
 Add Attachment
Brian Witt Oct 02, 2007 12:09 PM 
since her office is in VH, I'll stop by WC and see
what I can do
 Add Attachment
Audrey Sundkvist Oct 01, 2007 03:36 PM 
Look for Julie at the Wolf Grill in WUC Tuesday
10/2 from 9:30am-1:30pm.
 Add Attachment
Skyler Gregory Sep 26, 2007 03:13 PM 
In tomorrow 10-2
 Add Attachment
Skyler Gregory Sep 26, 2007 02:30 PM 
Task reassigned to Skyler Gregory.
 Add Attachment
Courtney Carlson Sep 25, 2007 12:41 PM 
Mike Ellis called this in.

Mike Sullivan no longer works here. Now Mike and 
Julie are specified to use his old machine. When 
they log in gives error: "userprofile cant be 
found. 
file specified cant be found."

There is a generic profile on machine. nobody at 
all can log in. He says he thinks it's a sytem 
issue, not user issue.

Located behind wolf grill/deli in WC. NW corner 
of building upstairs.
Add Attachment