Service Request Ticket

Service Request Information

CONTACT	Name	Twyman, Todd	Date	Sep 25, 2007 01:28 PM
	Department		Phone	88913
	Location		Email	twymant@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020064 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
	Serial No.	CX0GP11	Location	PDR
	CPU	Pentium 4-1.8Ghz
	OS	Unknown	Software
	Wired NIC	00:07:E9:01:32:71

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Sep 28, 2007 05:20 PM	**This is an email** Hello again Prof Twyman, Your account should map printers that follow you to any networked PC on campus. Specifically, you should see Ed-guppy (the printer nearest your office), ED-MAT (from the MAT program in 114, plus the 2 COE printers in 202. If you do not see these printers, please let me know. Thanks Joe Crowe UCS	Add Attachment
Joe Crowe	Sep 28, 2007 05:15 PM	Hi Prof Twyman, I stopped by your office in response to service request 22352. I saw that your station was locked by you with your MASH account. Is your issue resolved? If not, please reply and let me know what you are still unable to do. thanks, Joe Crowe UCS	Add Attachment
Joe Crowe	Sep 28, 2007 05:15 PM	Task reassigned to Joe Crowe.	Add Attachment
Della Kobbe	Sep 27, 2007 11:50 AM	He has called to set up a time for us to fix his printer. A good time for him is now till 2pm.	Add Attachment
Skyler Gregory	Sep 26, 2007 03:16 PM	Called and left a vm for times.	Add Attachment