Service Request Ticket - # 22364

Service Request Information

CONTACT Name Bliss, Ann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2007 02:46 PM
Department Humanities/ English, Writing & Linguistics Phone 88368
Location Email blissa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public

Entered by Date Memo
Joe Crowe Oct 05, 2007 09:13 AM
Task reassigned to Joe Crowe.
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Joe Crowe Oct 05, 2007 09:13 AM
****This is an email****
Hi Professor Bliss,

If your department cannot fund a new printer for your office, you 
should still be able to print to the department printer(s).  Please 
let me know if you do not have those as choices.

thanks,

Joe Crowe
UCS
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Christian Mendez Oct 04, 2007 02:32 PM
She mentioned that her dept. does not have money 
to order her a new one...what are her options
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Brian Witt Oct 03, 2007 03:56 PM
Let her know the 13 year old printer has printed
it's last sheet and that her department needs to
get her a new one. 
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Brian Witt Oct 03, 2007 02:16 PM
Task reassigned to Brian Witt.
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Courtney Wehner Oct 01, 2007 03:50 PM
****This is an email****
The printer is in Maaske 320.  

Anytime is fine to look at it.  I'm in my office 
MW 2-4, Tues. 2-3, Wed. 2-2:30
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Audrey Sundkvist Oct 01, 2007 01:05 PM
Also, the WOU# provided is for Ann's computer and
the 5 digit number references a Mac that has been
PDR'd according to inventory.
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Audrey Sundkvist Oct 01, 2007 01:04 PM
****This is an email****
Hi Ann,

I understand that you've encountered a problem
with a printer that believes itself to have a
paper jam. Please let UCS know where exactly the
printer is located and when a good time to look at
it would be. You can email us at
ucshelpdesk@wou.edu or call extension 88925.
Please have your service request number 22364
handy when you call (or include it in your email).

Thank you,
Audrey Sundkvist	
WOU UCS Tech
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Audrey Sundkvist Oct 01, 2007 01:03 PM
Her voicemail mentions being on sabbatical until
fall 07 and directs you to email her. I assume she
is back on campus but hasn't updated the voicemail
message yet. I will email her anyway just to be sure.
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Courtney Carlson Sep 25, 2007 03:08 PM
Printer says there is a paper jam and she says 
that there isn't one.

(She mentioned that her drop down menus weren't 
working on her web browser, but that is not why 
she was calling.)
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