Service Request Ticket - # 22374

Service Request Information

CONTACT Name McBurnett, Diane   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 26, 2007 08:47 AM
Department Student Health & Counseling Center Phone 88313
Location Email mcburnd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040560[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 SFF, Pentium 4 Processor 540
Serial No. 317SK61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0050950, Appointments Pro

Wired NIC 00:11:43:B1:3E:08

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Oct 01, 2007 10:13 AM 
machine delivered.
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Myron Hoeckle (Student) Oct 01, 2007 08:53 AM 
power supply replaced.
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Brad Dougherty Oct 01, 2007 08:35 AM 
Task reassigned to Myron Hoeckle.
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Brad Dougherty Oct 01, 2007 08:35 AM 
Myron has the part. Moving under him.
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Courtney Carlson Sep 27, 2007 02:05 PM 
Trisha Guy called-
Wants to know staus on machine.
Until they get their computer back they need the 
scheduling system (appointment schedulein, I 
believe) on machine over there in the meantime, 
so she can do her job.

The WOU# of temp computer that is over there: 
20040500[Edit Inv]
Please call Trish 8-8844
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Myron Hoeckle (Student) Sep 26, 2007 10:46 AM 
Task reassigned to Brad Dougherty.
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Myron Hoeckle (Student) Sep 26, 2007 10:46 AM 
tested power supply with the dell power tester,
the fans are not seized, memory replaced with
known good and problem remains. possible cpu and
motherboard issue. submitting to Brad for warranty
replacement.
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Myron Hoeckle (Student) Sep 26, 2007 10:12 AM 
im on it.
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Joe Crowe Sep 26, 2007 10:09 AM 
Task reassigned to Myron Hoeckle.
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Courtney Wehner Sep 26, 2007 08:50 AM 
I skyped the techs.
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Courtney Wehner Sep 26, 2007 08:49 AM 
She said that the tower light is blinking from 
green to orange, and the monitor light is orange. 
She tried turning it on and off and now it is 
making a clicking noise. This is the scheduling 
computer for health center and she said that this 
is an important computer that needs to be 
working. It is the main computer.
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