Service Request Ticket - # 22377

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 26, 2007 09:18 AM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20031068[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description 1703FP, 17 inch flat panel display
Serial No. N/A Location PDR
TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Oct 01, 2007 12:51 PM 
I reinstalled the computer. It requires that you
activate it. I chose online activation and the
program seemed to work, although it gave no
confirmation of "activation complete" which would
have been nice.
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Audrey Sundkvist Oct 01, 2007 12:11 PM 
Task reassigned to Audrey Sundkvist.
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Tricia Flaherty Sep 26, 2007 10:18 AM 
I found info on an online user manual please read 
install instructions at:
http://www.uptodate.com/subscribers/user_manual/in
stall_win.htm
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Tricia Flaherty Sep 26, 2007 09:29 AM 
Just for clarification what they ordered was a 
Standalone Workstation license of the software 
and not a online user access subscription that 
would ask for username and password
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Tricia Flaherty Sep 26, 2007 09:26 AM 
The original install was done Sept 10th by Audrey 
and software and product ID can be found online at
T:\UpToDate\UpToDate v15.2 WIN-MAC Standalone
you might check if this is a profile/rights 
issueI havew original media 3 disk set but no 
manual that is usually provided electronically 
via the install disks
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Courtney Wehner Sep 26, 2007 09:20 AM 
Joan asked me to assign this to Tricia. She 
assumed you would be able to tell if there was a 
manual for this or not. :)
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Courtney Wehner Sep 26, 2007 09:20 AM 
Task reassigned to Tricia Flaherty.
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Courtney Wehner Sep 26, 2007 09:19 AM 
They need to know if there is a manual or if a 
password was created when it was installed. They 
just need to be able to use it. It is located in 
SH 102.
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